退款政策

Refund & Cancellation Policy

Thank you for choosing SSUPSHYLIF.

SSUPSHYLIF provides professional tools, maintenance supplies, and customized solutions for individual customers, contractors, retailers, wholesalers, and global business partners.

1. Order Cancellation

Customers may request order cancellation within 24 hours after payment confirmation.

Once an order has been processed, packed, shipped, or entered production, cancellation may no longer be available.

For wholesale orders, bulk purchases, OEM, and private label projects, cancellation terms will be confirmed before production or shipment.

2. Returns for Retail Orders

For standard retail purchases, customers may request a return within 30 days after receiving the product.

Returned items must be unused, undamaged, and in original packaging.

Customers are responsible for return shipping costs unless the product arrives damaged, defective, or incorrect.

3. Wholesale & Bulk Orders

For wholesale and bulk orders, return and refund conditions may vary depending on order quantity, product specifications, packaging requirements, and customization services.

Customers are encouraged to confirm all product details before placing large-volume orders.

4. Damaged or Incorrect Items

If you receive damaged, defective, or incorrect products, please contact us within 7 days after delivery.

Please provide your order number and supporting photos or videos.

We will review the issue and provide a replacement, refund, or suitable solution.

5. OEM & Customized Products

Customized products, private label products, and specially manufactured items may not be eligible for return unless there is a quality issue or production error.

6. Refund Processing

Approved refunds will be processed within 7 business days after confirmation.

Refunds will be issued to the original payment method.